The Indian Institute of Banking and Finance (IIFB) has launched a course in customer services and standards for frontline bank employees . Speaking to ET, IIFB director DR Bhaskar said, “We brought this course in the face of deteriorating standards in banking services.
Banking Codes and Standards of India has laid down certain norms. Bankers will be introduced to how they can increase the efficiency of these services. There would be a half-yearly exam.” RBI deputy governor KC Chakrabarty, who also handles the customer service portfolio, said that banks should also put in place a system to measure the level of customer service to verify improvement after employees attend the course.
Banking Codes and Standards of India has laid down certain norms. Bankers will be introduced to how they can increase the efficiency of these services. There would be a half-yearly exam.” RBI deputy governor KC Chakrabarty, who also handles the customer service portfolio, said that banks should also put in place a system to measure the level of customer service to verify improvement after employees attend the course.
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